Aitsa AI Consulting

Legal

Privacy Policy

Last updated: 19 April 2026

1. Introduction

Aitsa AI Consulting & Integration ("Aitsa", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at AItsaintegration.co.za (the "Website") or use our services.

This policy is drafted in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa.

2. Information We Collect

We may collect the following personal information:

  • Contact information: Full name, email address, phone number, and company name when you submit our contact form or book an assessment.
  • Usage data: Information about how you interact with our Website, including pages visited, time spent on pages, and referring URLs. This data is collected through analytics tools and does not personally identify you.
  • Calculator inputs: Data you enter into our Recoverable Waste Calculator (such as number of employees, hourly rates, and hours per week). This data is processed locally in your browser and is not stored on our servers.

3. Purpose of Processing

In accordance with POPIA Section 13, we process your personal information for the following specific, explicitly defined, and lawful purposes:

  • To respond to your enquiries and provide the services you have requested.
  • To send you information about our services that may be relevant to your business (only with your consent).
  • To improve our Website and services based on aggregated, anonymised usage data.
  • To comply with legal obligations under South African law.

4. Lawful Basis for Processing

We rely on the following lawful grounds for processing your personal information under POPIA:

  • Consent: When you voluntarily submit your information through our contact form.
  • Legitimate interest: To improve our services and Website experience.
  • Legal obligation: Where required by South African law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months unless you request earlier deletion.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS).
  • Secure database storage with access controls.
  • Regular review of our security practices.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted service providers who assist us in operating our Website and delivering our services, subject to confidentiality agreements.
  • When required by law, regulation, or court order.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Right of access: You may request confirmation of whether we hold personal information about you and request access to that information.
  • Right to correction: You may request that we correct or update inaccurate personal information.
  • Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Right to object: You may object to the processing of your personal information on reasonable grounds.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
  • Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa.

9. Cookies

Our Website uses essential cookies required for authentication and session management. We may also use analytics cookies to understand how visitors interact with our Website. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or want to lodge a complaint, please contact us:

You may also contact the Information Regulator of South Africa at: